We speak with Charlene White, owner of Progressive Concepts, an orthodontic practice management consultant with over 35 years of experience helping to improve practice performance. In this episode, Charlene gives us her advice on how she evaluates a practice and optimizes systems to improve efficiency and profitability.
Topics covered include:
Some examples of the KPIs Charlene looks for when evaluating a practice’s performance and how they can be improved
Importance of pivoting a practice from depending on referral flow to direct-to-market strategies
Tips to for a healthy recall system
Building a peak performance team
The most important thing to help you dramatically increase patient starts
About Our Guest:
Charlene White is an Orthodontic Consultant with over 35 years of experience in the orthodontic practice management field. Her company, Progressive Concepts, Inc., specializes in orthodontic consulting services, practice management workshops, group seminars, and training products. Charlene offers both in-office consultations and off-site management services. There is no better return on investment for an orthodontic practice than a consultation with Charlene White. Production and profits increase all while teamwork and stress improve, immensely.
Founded by orthodontist Dr. Leon Klempner and marketing consultant Amy Epstein, People + Practice is a New York-based digital marketing firm on a mission to unveil the abundant opportunities for practices to thrive. We believe that right now is the Golden Age for provider growth, and we implement digital marketing strategies, technology and services that allow our clients to take advantage of it.