Welcome to Practice Talk, the podcast that delves deep into the intricacies of healthcare practices. We amplify the voices of actual team members, revealing strategies for creating thriving healthcare practices.
Each episode, we engage with diverse staff, from receptionists to lab technicians and administrative professionals who will share candid stories and provide practical solutions for juggling patient care and business demands.
Our mission is to empower the dedicated teams that make healthcare happen. So whichever role you play, tune into Practice Talk for a genuine peek behind the scenes.
How to Listen
The podcast audio files are uploaded monthly. You can listen here or subscribe to the podcast on your favorite podcast player to receive automatic notices when each new episode is available. See links below to our show on most major podcast players.
Welcome back to Practice Talk! with your host, Lacie Ellis. Today, we’re thrilled to be joined by Pheebe Lafreniere, a seasoned professional in the orthodontic field. In this episode, Pheebe shares how her journey began in orthodontics and discusses the rewarding aspects of her job, like building…
Welcome back to Practice Talk! Today, we're turning the hiring process on its head and exploring how to view it as a positive opportunity to build your dream team. Haley Stumbo, from Gregg Orthodontics and Bloom Consulting, is joining me. Haley shares her insights on embracing the positive opportunity…
In this episode of Practice Talk, Lacie Ellis welcomes Cathy, a Lead Treatment Coordinator. Cathy will share her experiences guiding patients from consultation to commitment, advocating for the practice and her patients. Lacie and Cathy discuss strategies for winning over patients without pressure,…
In this episode of Practice Talk, Lacie Ellis, the host, warmly introduces Janella Perez, a seasoned orthodontic professional with 17 years of experience who brings a wealth of knowledge from her varied roles within the office. Janella shares her office’s successful strategies for welcoming new…
In this episode of Practice Talk, the Marketing Director of Lupi Orthodontics, Heather Hamm, divulges her office’s strategies for orchestrating prosperous community events. She highlights the diverse range of events they've organized, noting that those centered around health and wellness consistently…
On this episode of Practice Talk, orthodontic assistant Jamie Kent unveils her office's secrets to successful virtual exams. She'll guide you through the entire process, from that first email to scheduling the first in-office visit. Jamie knows a friendly and qualified team member is vital to answering…
In this episode of Practice Talk, orthodontists and dental professionals discover the key to a smoother, more productive lab: clear and consistent procedures. Join Brandi Lafreniere as she reveals how to empower your staff with well-defined processes, leading to improved lab efficiency and, ultimately,…
Are you curious about what key factors contribute to a clinic's efficiency? Mia Vincent has successfully honed the skills that will make your office efficient. With valuable scheduling insights, she is enthusiastic about sharing the positive impact of dental monitoring on their practice. Mia will address…
Is office culture a real thing? Can team morale be built? What if your practice has an employee who is difficult to work with? Today, Lacie is joined by Laura Henry, who is at the helm of a successful orthodontic business, managing three offices, two practices, and three doctors; Laura has answers to…
People 
Partners 
Orthodontists 
Pediatric Dentists 
General Dentists 
ATTRACT 
ENGAGE 
QUALIFY 
CONVERT 
OPTIMIZE 
Blog 
Podcasts 
Results