Welcome to Practice Talk, the podcast that delves deep into the intricacies of healthcare practices. We amplify the voices of actual team members, revealing strategies for creating thriving healthcare practices.
Each episode, we engage with diverse staff, from receptionists to lab technicians and administrative professionals who will share candid stories and provide practical solutions for juggling patient care and business demands.
Our mission is to empower the dedicated teams that make healthcare happen. So whichever role you play, tune into Practice Talk for a genuine peek behind the scenes.
How to Listen
The podcast audio files are uploaded monthly. You can listen here or subscribe to the podcast on your favorite podcast player to receive automatic notices when each new episode is available. See links below to our show on most major podcast players.
On this episode of Practice Talk, orthodontic assistant Jamie Kent unveils her office's secrets to successful virtual exams. She'll guide you through the entire process, from that first email to scheduling the first in-office visit. Jamie knows a friendly and qualified team member is vital to answering…
In this episode of Practice Talk, orthodontists and dental professionals discover the key to a smoother, more productive lab: clear and consistent procedures. Join Brandi Lafreniere as she reveals how to empower your staff with well-defined processes, leading to improved lab efficiency and, ultimately,…
Are you curious about what key factors contribute to a clinic's efficiency? Mia Vincent has successfully honed the skills that will make your office efficient. With valuable scheduling insights, she is enthusiastic about sharing the positive impact of dental monitoring on their practice. Mia will address…
Is office culture a real thing? Can team morale be built? What if your practice has an employee who is difficult to work with? Today, Lacie is joined by Laura Henry, who is at the helm of a successful orthodontic business, managing three offices, two practices, and three doctors; Laura has answers to…
Today, Lacie is joined by Mary Katherine Vonpotts, the Marketing Director for Scenic City Orthodontics in Chattanooga, Tennessee. Mary Katherine shares innovative ways to serve your community while marketing your practice. She emphasizes the importance of community involvement with schools, which has…
Lacie is joined by Sarah Gibson, the Treatment Coordinator for her office. Sarah delves into various facets of her role, including discussing the established procedures for welcoming new and existing patients. She emphasizes the importance of active listening and provides real-life examples of how it…
Welcome to our first episode of Practice Talk, featuring Lacie Ellis as the host. Today Lacie sits down with Kaitlynn Kopa, the scheduling coordinator at King Orthodontics in Dayton, Ohio. She offers valuable insights on managing appointments for school-age children during and after school hours. She…
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